One of the biggest complaints about lawyers is that as a profession we don’t return telephone calls and ignore emails from our clients or potential clients. This practice if true, is one that is disrespectful to the client and other members of our profession.
My policy is to try to return calls or emails within 5 hours. I never want a client to feel that their matter is being ignored or that they are not important to me. While there are times that I will refrain from taking calls during the day, I always set aside time both in the morning and afternoon to respond to telephone calls and emails. In that respect, the client can have a connection with me quickly, and if I need time to review or research a matter before giving a definitive answer I will let the client know.
Staying accessible to the client is important. That is why my Iphone is linked to my office email and if I am out of the office for an extended time my phone is forwarded to my cell so that the client does not feel unimportant. Not only is knowledge of the law an important factor for a good attorney but so is being available to respond to their needs, questions and thoughts.